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7-Day Easy Replacement Guarantee
If your item is defective, damaged, or not as described, return it within 7 days for a hassle-free replacement.
1. Return Eligibility
You may request a return or replacement under the following conditions:
- Defective/Faulty Product: The medical instrument or device has a manufacturing defect or technical malfunction.
- Damaged in Transit: The item arrived physically damaged or broken during courier shipment.
- Incorrect Product: The delivered product does not match the model, SKU, or specifications ordered.
2. Non-Returnable Items
For health, hygiene, and clinical sterility reasons, single-use disposable consumables (e.g., opened sterile syringes, gloves, disposable masks, catheters) cannot be returned once the protective seal has been broken, unless proven defective prior to unsealing.
3. How to Initiate a Return
To request a replacement or return:
- Contact our customer support team within 7 days of delivery.
- Call or WhatsApp us at 01344-663344 with your Order Number and photos/video showing the issue.
- Our team will verify the details and arrange a pickup or guide you on returning the item via courier.
4. Refund Processing
If a replacement cannot be provided, a full refund will be processed to your original payment method (bKash, Nagad, or Bank Transfer) within 3 to 5 business days after the returned item is received and inspected at our warehouse.