Frequently Asked Questions (FAQ)
Find quick answers to common questions about shopping, shipping, and warranty at Bell View Medicare BD.
🚚 Delivery & Shipping
What are the delivery charges?
Inside Dhaka city, delivery charge is ৳80.00. For all areas outside Dhaka (nationwide across Bangladesh), the delivery charge is ৳120.00. Delivery charges are automatically calculated at checkout when you enter your district or city.
How long does delivery take?
Orders inside Dhaka are typically delivered within 24 to 48 hours. Orders outside Dhaka are dispatched through verified courier partners (Steadfast, Pathao, RedX) and delivered within 2 to 4 business days.
Do you offer Cash on Delivery (COD)?
Yes! We offer convenient Cash on Delivery (COD) services across all 64 districts in Bangladesh. You can inspect the package and pay cash directly to the delivery person.
💳 Orders & Payment Options
How do I place an order online?
Browse our catalog, click on any product to view its details, and click "Buy Now" or "Add to Cart". Enter your delivery address and choose your preferred payment method on the checkout page to confirm your order.
Can I order directly over phone or WhatsApp?
Certainly! You can place orders directly by calling our customer hotline at 01344-663344 or chatting with our sales team on WhatsApp.
What payment methods do you accept?
We accept Cash on Delivery (COD), bKash, and Nagad. All payment options are safe, encrypted, and instantaneous.
🛡️ Products, Quality & Returns
Are your medical and surgical products genuine?
Yes, 100%. All instruments, diagnostic tools, and hospital supplies distributed by Bell View Medicare BD are sourced directly from authorized manufacturers and comply with clinical standards.
What if I receive a damaged or incorrect item?
We provide a 7-day easy replacement warranty. If you receive a damaged, defective, or incorrect product, contact us immediately and we will arrange a replacement free of charge.